Last Updated: October 2, 2026
TradeUpload LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
We may collect personal information that you voluntarily provide to us when you:
The personal information we collect may include:
Customers submitting a trade-in. When you send a trade-in through a dealership's link, website button, or QR code, we collect the vehicle details and photos you provide. If you start from a dealership's website or QR code, we also collect your name and mobile number so the dealership can reach you. We record how you reached the page (for example, by text, email, website, or QR code) and the time you agreed to be contacted.
Ratings and feedback. After you submit, you can choose to rate how easy the process was and leave a comment. This is optional.
When you visit our website or use our platform, we may automatically collect certain information about your device, including:
We may use the information we collect for various purposes, including to:
We may share your information in the following situations:
When a customer submits a trade-in, that information, including any name and phone number provided, is shared with the dealership whose link, website button, or QR code the customer used. It is not shared with any other dealership.
By submitting through a dealership's website button or QR code, the customer agrees that the dealership may call, text, or email them about their trade-in. The dealership is responsible for how it contacts customers. TradeUpload does not call or text customers and does not send them marketing.
We may publish overall ratings, such as an average score across all dealerships. These never include a customer's name or contact details.
When a customer submits a trade through a dealership's link, we process that information on the dealership's behalf. We do not sell personal information, and we do not use customers' information to market to them.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as:
We may disclose your information where required to do so by law or in response to valid requests by public authorities.
We keep dealership and submission data while the dealership's trial or subscription is active. Deleted submissions are permanently removed within 30 days. After a trial or subscription ends, the dealership can still view and download its trades and photos for 60 days. After that, they are deleted.
We use administrative, technical, and physical security measures designed to protect your personal information from unauthorized access and misuse. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
If you submitted a trade-in to a dealership and want your information corrected or deleted, you can contact that dealership or email us at privacy@tradeupload.com, and we will work with the dealership to handle your request.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We also store a small amount of information in your browser to save your progress if the page reloads and to limit repeat automated submissions.
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tradeupload.com
TradeUpload LLC
2121 1st Ave N, Ste N
Birmingham, AL 35203